Our products are warranted by their manufacturers.
Refunds are not supported by our stores.
To protect our customers, we do not accept any safety equipment for return or exchange except for warranty issues.
This includes ropes, slings, carabiners and other technical or safety gear.
Some items may be exchanged for better sizing.
This includes shoes, bags, and clothing (etc). Any exchange must be first acknowledged by us before you send the item back and must be sent back within two weeks from the day you received it.
Unless the exchange is due to a default of our product, the customer will be responsible for the shipping costs of the exchange.
Call +30 6982944008 or +30 6946175480 Monday-Saturday or email firstname.lastname@example.org if you need to exchange an item.
In the package you will also find a quick guide to help you through the exchange process.
Any item considered for exchange must be unused and in perfect condition in original packaging. In order to avoid any unnecessary re-packaging fees, reuse the original shipping box or use a new shipping box. Do not use the product box to return items.
Return address: SOFIA LAGOUDI WILDSPORT 1&2 MASSOURI, 85200 KALYMNOS